Overview
Overview
Overview
The MyFIU Portal is Florida International University’s centralized online platform for students, faculty, and staff to manage academic, financial, and personal university-related activities. Designed to streamline access to a personalized dashboard where users can register for classes, check degree progress, manage financial aid, pay tuition, and stay informed about important university announcements.
The MyFIU Portal is Florida International University’s centralized online platform for students, faculty, and staff to manage academic, financial, and personal university-related activities. Designed to streamline access to a personalized dashboard where users can register for classes, check degree progress, manage financial aid, pay tuition, and stay informed about important university announcements.
The MyFIU Portal is Florida International University’s centralized online platform for students, faculty, and staff to manage academic, financial, and personal university-related activities. Designed to streamline access to a personalized dashboard where users can register for classes, check degree progress, manage financial aid, pay tuition, and stay informed about important university announcements.
Role
Role
Role
Lead Product Designer
Lead Product Designer
Lead Product Designer
Skills
Skills
Skills
User research + testing
User research + testing
User research + testing
Stakeholder collaboration
Stakeholder collaboration
Stakeholder collaboration
Interactive prototyping
Interactive prototyping
Interactive prototyping
Timeline
Timeline
Timeline
2022 - Present
2022 - Present
2022 - Present
They Count on It. But It’s Letting Them Down.
They Count on It.
But It’s Letting
Them Down.
They Count on It.
But It’s Letting
Them Down.
They Count on It.
But It’s Letting Them Down.
The Problem
Students have consistently reported that the existing portal is outdated and difficult to use. Key resources are hard to find, and the interface lacks organization and clarity. There is a strong need for a more intuitive layout that prioritizes the tools students rely on most.
Students have consistently reported that the existing portal is outdated and difficult to use. Key resources are hard to find, and the interface lacks organization and clarity. There is a strong need for a more intuitive layout that prioritizes the tools students rely on most.
Students have consistently reported that the existing portal is outdated and difficult to use. Key resources are hard to find, and the interface lacks organization and clarity. There is a strong need for a more intuitive layout that prioritizes the tools students rely on most.
The Problem
What the Numbers Told Us.
What the Numbers
Told Us.
What the Numbers
Told Us.
Patterns we couldn’t ignore
Finding what they need isn’t always easy
Finding what they need isn’t always easy
Finding what they need isn’t always easy
Many students reported difficulty navigating the platform—especially when completing tasks like registration or locating key resources.
Many students reported difficulty navigating the platform—especially when completing tasks like registration or locating key resources.
Many students reported difficulty navigating the platform—especially when completing tasks like registration or locating key resources.
It’s a necessity
It’s a necessity
It’s a necessity
39% of students stated that MyFIU is one of the most important digital services a university can offer, reflecting its significance in their academic life.
39% of students stated that MyFIU is one of the most important digital services a university can offer, reflecting its significance in their academic life.
39% of students stated that MyFIU is one of the most important digital services a university can offer, reflecting its significance in their academic life.
How students access the portal
How students access the portal
How students access the portal
75% of students said they primarily use the desktop version of MyFIU to check information like class schedules, financial aid, and grades.
75% of students said they primarily use the desktop version of MyFIU to check information like class schedules, financial aid, and grades.
75% of students said they primarily use the desktop version of MyFIU to check information like class schedules, financial aid, and grades.
Patterns we couldn’t ignore
Shaping a Smarter Academic Experience
Shaping a Smarter
Academic Experience
Shaping a Smarter
Academic Experience
Shaping a Smarter
Academic Experience
Currently in Development
The updated MyFIU Portal is actively being developed with a focus on clarity, usability, and alignment with how students actually interact with the platform. Informed by survey data and direct feedback from over 500 students, the new design aims to simplify navigation, streamline high-priority tasks, and better support desktop-first usage. This direction represents a step toward a more modern user experience.
The updated MyFIU Portal is actively being developed with a focus on clarity, usability, and alignment with how students actually interact with the platform. Informed by survey data and direct feedback from over 500 students, the new design aims to simplify navigation, streamline high-priority tasks, and better support desktop-first usage. This direction represents a step toward a more modern user experience.
The updated MyFIU Portal is actively being developed with a focus on clarity, usability, and alignment with how students actually interact with the platform. Informed by survey data and direct feedback from over 500 students, the new design aims to simplify navigation, streamline high-priority tasks, and better support desktop-first usage. This direction represents a step toward a more modern user experience.
Currently in Development
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